Success Stories

Virginia DMV:Business Process Re-engineering for Service Delivery

The Virginia Department of Motor Vehicles (DMV) is a governmental agency in the Executive Branch of Virginia state government. DMV administers motor vehicle and tax related laws for the continued benefit of all citizens of the Commonwealth of Virginia. These include titling and licensing, transportation safety, and other motor vehicle-related laws and regulations.

Nearly 2000 full and part-time employees meet DMV's daily mission of providing transportation services to customers in Virginia via an administrative center located in Headquarters in Richmond, Virginia, 74 Customer Service Centers and 40 DMV Select offices located statewide which provide a service alternative to visiting a full-service DMV customer service center. Local governments and private entities are contracted to provide secure, select DMV transactions at convenient locations.

Total vehicle registrations currently stand at 7.5 million and licensed drivers number 5.3 million. To ensure that service levels are maintained and to sustain the business value offered to these customers, DMV decided to implement a modeling process for the most commonly provided services as part of its efforts to reengineer processes and define the requirements for a replacement of its legacy computer system. Sparx Systems Enterprise Architect was chosen to support this initiative.

Download the Virginia DMV Success Story

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