Professional Services: GIS-based
Work Order Management System
Geographic information is the key enabler whether
it be managing national security, the assets of a local Government, resource
management or locating a restaurant of choice. Since 1969 Environmental Systems
Research Institute (ESRI) a software development and services company has been
providing Geographic Information System (GIS) software and geodatabase
management applications. ESRI uses the name ArcGIS to refer to its suite of GIS
software products, which operate on desktop, server, and mobile platforms.
ArcGIS also includes developer products and web services. The ESRI Professional
Services Group (EPS) provides support for ESRI while developing, integrating
and deploying GIS systems for ESRI clients (Fortune 500s, Government
Agencies).Included in the service
offerings are business analysis and modeling and custom development required
for key initiatives.
EPS was engaged to improve key business processes
for a leader in home appliance retail and tools, lawn and garden, home
electronics, and automotive repair and maintenance in the United States and
Canada. Annually, this client delivers more than five million products to homes
and makes 14 million service calls.
The client saw the need to replace the use of
paper map books and manual data tracking with digital information tools using a
simple yet effective interface.To
realize this need EPS was approached to undertake the replacement (Project).
EPS specializes in defining and meeting customer requirements, modeling
customer business problems and architecting custom solutions that meet client
functional, performance, and scalability needs. The EPS SST Project Team was
led by Jim McKinney and included Dave Lewis, Project Manager and Buyang Cao,
Because it had been successfully used on a
variety of other projects, Sparx Systems Enterprise Architect was deployed as
the project modeling tool. In addition, EPS has standardized on the ICONIX
software modeling process.ICONIX
provides EPS a lightweight software modeling process that takes a project from
the requirements phase through design, development and testing, and provides
traceability at each phase.